Delivery / Postage / Shipping
We use Australia Post or Skippy Post for our deliveries both within Australia and Overseas.
We post "in stock" items within 1 business day of payment receipt.
Delivery times vary depending on where you are and your local postal service.
We do not have any control over the delivery once it leaves our hands.
Small parcels within Australia are generally 2 to 7 days. Melbourne metro delivery to the Northern region of Western Australia seem to take the longest time.
Overseas delivery is impossible to predict. Delays with Customs services (both leaving Australia, arriving in your country, and potentially at any intermediate stops, are always likely.
Delivery charges vary considerably and while we provide various shipping options at the checkout, if the actual cost of packaging and handling varies from the fee charged, we will credit or refund the difference.
Our delivery charge include postage, packaging and handling costs while the stamped value is postage cost only.
Our standard charge at the checkout flat rate is $8.50 per package based on a small postage box / parcel.
However, if you are ordering a single item and we can send it as letter post, then we will check the actual cost and refund the difference. Generally this is around AU$4 but varies with item weight and size.
Fragile items will always be send in a box and boxes are always charged as parcel rate.
Multiple items can be included in a box and the more items you order means a lower postage cost per item.
Larger items such as display cases will be quoted before order acceptance.
Tracking and Insurance
Depending on the size and value of the parcel tracking and insurance may be included.
Tracking and Insurance are NOT included unless stated otherwise.
At the customers request we can provide a quotation for tracking and insurance, however for most of our smaller items the additional cost of these services is far too expensive and outweighs the value of the items involved.
Larger value orders (AU$50 or higher) may be sent with a Signature Required or similar service to provide a higher level of confidence of the parcel delivery success.
If you have any concerns over receipt of your parcel, tracking, insurance, etc please discuss them with us before ordering.
Any questions? Please use the Contact Us page.